Process

The process is simple: Analyze, Define, Develop and Deploy. And that process happens over and over again. Each iteration provides even better software. With h3o(software) you aren't buying a product, your buying a process.

Analysis

First we determine what problem(s) you have. We educate ourselves to your business and systems. We want to understand everything before we do any work. We ask a lot of questions and actually ask you to let us experience your problems. Let us do the task you want solved so we know exactly the pain you have. We need this experience so we can deliver the best solution.

Benefit

We don't have products that we install, rather we build them specific to your needs. The solution we provide will be based on your business and not our own ideas of what you may or may not need.

As well this analysis gives us the chance to really formalize whether or not we can actually help. We might discover that we don't need to provide any software solutions and as such we gladly walk away.

Define

Once we have analyzed your situation then we determine what kind of project we will be working on. The most likely kind of project is an integration of pre-existing systems. Other kinds of projects like a Patch or a Rewrite are less likely but equally effective.

Integration

You likely have multiple systems already in place. An EMR, scheduling, billing and a practice management package are installed and you have been using them for a while now. The problem is you need one system to pass data to another. This is where h3o(software) can help. We can bring together existing systems and make it seamless and invisible.

Patch

Some organizations have an EMR or practice management system in place but find it doesn't have a particular feature. Possibly the scheduling, charge entry or orders features are missing or lacking. We can build software that accomplishes those same features and integrate with the existing system(s).

Rewrite

Sometimes organizations have had systems in place for years. They are outgrowing the software or finding that the package no longer works the way they want. During analysis h3o(software) can determine whether upgrading the old system from the vendor or developing your own is most cost effective. In cases where the rewrite is the most effective we can provide this service.

Development

During this step in the process we still involve our customers. We don't go away for a couple of months and return with a solution. You will see us weekly. We will ask many questions to confirm we stay on target. We test frequently and often ask your participation in tests.

Benefit

In the software development industry this kind of interaction between developer and customer is called "agile development". It's a simple concept that says the customer needs to be involved throughout the development process and should see the software grow as it is being developed. This provides the developer time to react to changes as well as allow the customer to control the direction of the project.

Deployment

This is not the final step in the process. It is one milestone of many. We don't install and run. We stay with you and maintain/monitor the software to make sure it absolutely solves the problem. More often than not you want to make adjustments and we stick around for that.